FAQ - Klässbols Linneväveri

It's not often but sometimes it happens that a runner is a little crooked. Linen is a natural material and is malleable, so our tip regarding this is to moisten the canvas and shape it a little carefully. Washing and ironing/ironing is also something that we recommend.

There are various reasons why this can happen, but one of the most common reasons is that when a thread runs out during weaving or breaks off, a knot can form in the fabric.

Make sure you submit a picture of this along with a brief description of this.
Our quality manager will then receive your email and get back to you.

As linen is a natural material, it can sometimes happen that a small thread sticks out of the linen product.

It's pretty common. Sometimes there can also be a puss that can also be removed. Do this: Gently pull the tuft(s) out to remove them. We sometimes use tweezers. If you would like more advice on this, you are always welcome to contact us.

You can read about our laundry advice here .

If you wish to exchange an item, you are most welcome to do so within 90 days.

It is important to point out that the product has not been used. You as the customer are responsible for the return shipping cost. Return address:
Klässbols Linneväveri
Damastvägen 5
671 95 Klässbol
(Värmland)

Option 1:
Send back your item together with the delivery note or alternatively a note with your information on it, also write a short description of what you wish to exchange for.

As soon as we have received your return, you will receive an email from us with a confirmation of the exchange. In the case of a more expensive order, we invoice the difference. If the exchange is for a cheaper product, we will refund the difference. In the event of an unpaid invoice, the amount is corrected. Option 2:
You can also place a new order if you want your change faster. Then we only cancel the return/order that comes to us.

We currently have 2 physical stores, a factory store in Klässbol and a store in Stockholm.
Our factory store is in Klässbol, Värmland. Pay us a visit, you can read more and see opening hours here .
Our store in Stockholm is at Sveavägen 104. Read more and see opening hours here .

In our factory shop u0026 weaving in Klässbol you shop at favorable factory prices. Here we also have sales of 2: hand sorting.

Obvious! Email your desired order with measurements, color and model to info@klassbols.se .
We also sew up your curtains if desired. We will inform you about applicable prices and seam allowances. See our different models of the curtains here .

Within Sweden 3-7 working days | EU countries 5-10 working days | Outside the EU and Europe 5-14 working days, depending on the country and time required for customs clearance. For more information, visit Postnord .

Items in stock are shipped immediately.

If they are currently out of stock, we will contact you via email regarding the delivery time. The delivery time for these items may vary, normally we weave within 1-3 weeks and some special items may take a little longer. You always receive a personal order acknowledgment where we announce the estimated delivery time . When purchasing several goods, joint delivery takes place if nothing else is desired, shipping costs for requested partial delivery are paid by the customer. If there should be a delivery delay with us, we will notify you of this by e-mail.

Post office: SEK 79 ( up to 20 kg )
Business package: SEK 345 ( over 20 kg )
Bill of lading: SEK 79 ( up to 2 kg not bulky )
Home delivery: SEK 89

We offer free shipping if you shop over SEK 2,500.

Shipping costs - within EU countries and outside the EU
Shipping details are displayed at checkout, if you have any questions do not hesitate to contact us.

Deliveries are made with PostNord to their delivery points. In the case of larger consignments, which exceed the weight of 20 kg, the goods are sent as company parcels. Delivery to Germany takes place with DHL.

Always double check that you have entered the correct number, you can see this most easily in your order confirmation. If it turns out that your number is not correct, Postnord will send out an e-mail or letter within a few days. You can always contact us for more information about the package.

We offer Klarna Checkout where you can choose between invoice, partial payment, card, swish and direct payment. And we also offer Paypal as a payment method in our online store.

Goods that are in stock are sent immediately from us, if they are currently out of stock, we will contact you via e-mail regarding the status. The delivery time for these items may vary, normally we weave within 1-3 weeks, some special items may take longer. You always receive a personal order acknowledgment where we announce the estimated delivery time. When purchasing several goods, joint delivery takes place if nothing else is desired, shipping costs for requested partial delivery are paid by the customer. If there is a delivery delay, we will notify you via e-mail.

We start processing your order as soon as it is completed and after that it is not possible for us to make any changes, which means that we cannot subsequently change items, delivery address, phone number or email address. If you discover that something has gone wrong, you can call us immediately after your order is completed, so we can help you cancel your order.